Privacy policy

Privacy Policy

Last updated: May 5, 2026

This Privacy Policy describes how Caliber collects, uses, stores, and protects personal information when customers visit our website, place an order, contact us, or interact with our online store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Customer information: name, email address, phone number, billing address, shipping address, and order details.
  • Payment information: payment details are processed securely by our payment providers. We do not store full credit card numbers on our servers.
  • Technical information: IP address, browser type, device information, pages visited, referral source, and cookies or similar tracking technologies.
  • Communication information: messages sent to us through email, contact forms, customer support channels, or other communication methods.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders.
  • Confirm payments and prevent fraud.
  • Provide shipping updates and customer support.
  • Respond to customer inquiries.
  • Improve our website, products, and services.
  • Send transactional emails related to purchases.
  • Send marketing communications when permitted by law or when the customer has opted in.
  • Comply with legal, tax, regulatory, and payment processor requirements.

3. Sharing of Information

We may share customer information with trusted third parties when necessary to operate our business, including:

  • Shopify and ecommerce platform providers.
  • Payment processors.
  • Shipping carriers and fulfillment partners.
  • Fraud prevention and risk analysis providers.
  • Marketing, analytics, and advertising service providers.
  • Legal, tax, or compliance professionals when required.

We do not sell customer personal information in exchange for money.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the store, remember customer preferences, analyze traffic, improve performance, and provide relevant advertising.

Customers can control or disable cookies through their browser settings. Some website features may not function properly if cookies are disabled.

5. Email Marketing

If a customer subscribes to our marketing communications, we may send promotional emails about products, offers, or updates.

Customers can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at concierge@calibertimepieces.com.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your personal data is used.

To exercise these rights, contact us at concierge@calibertimepieces.com.

9. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

Caliber
Email: concierge@calibertimepieces.com